Information for Consumers
Consumers generally have a statutory right to withdraw from a distance contract within fourteen days without giving any reason, subject to the applicable statutory requirements and exceptions.
Withdrawal Period
The withdrawal period is fourteen days from the day the contract is concluded in the case of digital content not supplied on a tangible medium.
To exercise your right of withdrawal, you must inform:
Nick Jersman
Gartenstraße 7
24103 Kiel
Germany
Email: silverweissclo@gmail.com
of your decision to withdraw from the contract by means of a clear statement.
You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of your right of withdrawal before the withdrawal period expires.
Digital Content and Early Expiry of the Right of Withdrawal
Our products are generally digital content that is not supplied on a tangible medium.
Where you purchase digital content and request or expressly agree that we begin supplying the digital content before the fourteen-day withdrawal period expires, your statutory right of withdrawal may expire when supply begins if all requirements under applicable law are satisfied.
In particular, this requires your express consent to performance beginning before expiry of the withdrawal period, your acknowledgement that you thereby lose your right of withdrawal when performance begins, and the required contractual confirmation being provided to you.
Where these statutory requirements have not been fulfilled, your statutory withdrawal rights remain unaffected.
MODEL WITHDRAWAL FORM
If you wish to withdraw from the contract, you may complete and send the following information:
To:
Nick Jersman
Gartenstraße 7
24103 Kiel
Germany
Email: silverweissclo@gmail.com
I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the purchase/provision of the following digital content:
Ordered on:
Name of consumer(s):
Address of consumer(s):
Email address used for the order:
Date:
Signature of consumer(s), only if this form is submitted on paper:
(*) Delete as appropriate.
REFUND POLICY
Digital Products
Our products are digital products delivered electronically.
Because digital content can normally be accessed, downloaded or copied immediately after delivery, purchases are generally not eligible for a voluntary refund merely because a Customer changes their mind after valid commencement of supply and valid expiry of the statutory right of withdrawal.
This policy does not exclude or restrict any mandatory rights available to consumers under applicable law.
Statutory Withdrawal Rights
Consumers may have a statutory fourteen-day right of withdrawal.
For digital content not supplied on a tangible medium, this right may expire before the end of the fourteen-day period if the statutory requirements for early expiry have been fulfilled.
Please see our Right of Withdrawal information above.
Defective or Incorrect Products
If you receive:
- an incorrect digital product;
- a corrupted or inaccessible file;
- a product that materially fails to conform to the contractual requirements; or
- another product affected by statutory defect rights,
please contact:
silverweissclo@gmail.com
Please include your order information and a description of the issue.
We may first attempt to remedy a technical problem or provide a conforming version where permitted by applicable law.
Your mandatory statutory rights remain unaffected.
Duplicate Purchases
If the same Customer accidentally purchases the same digital product more than once, please contact us.
We may issue a refund for an accidental duplicate purchase after verification.
This is without prejudice to statutory rights.
Unauthorized Transactions
If you believe that a payment method has been used without authorization, please contact your payment provider and us as soon as possible.
Abuse
We reserve the right to investigate suspected fraudulent refund requests, chargeback abuse or unauthorized redistribution of digital products.
Nothing in this section limits mandatory consumer rights.
PRIVACY POLICY
Last updated: September 2026
1. Controller
The controller responsible for the processing of personal data through this online store is:
Nick Jersman
Gartenstraße 7
24103 Kiel
Germany
Email: silverweissclo@gmail.com
2. General Information
We process personal data only where necessary to operate this online store, process purchases, provide digital products, communicate with customers, comply with legal obligations, protect our legitimate interests or where you have provided consent.
Where the General Data Protection Regulation (“GDPR”) applies, personal data is processed on an appropriate legal basis under the GDPR.
3. Data We May Process
Depending on how you use the store, we may process information including:
- name;
- billing address;
- email address;
- order and transaction information;
- purchased products;
- payment-related information;
- customer communications;
- IP address;
- browser and device information;
- technical log data;
- cookie and consent information; and
- information necessary to prevent fraud and secure the store.
4. Orders and Contract Performance
When you place an order, we process information necessary to process your purchase, receive payment, deliver your digital product and provide customer service.
Where the GDPR applies, this processing is generally based on Article 6(1)(b) GDPR insofar as processing is necessary for the performance of a contract or steps taken at your request prior to entering into a contract.
Information required to comply with tax, accounting or other legal obligations may be processed under Article 6(1)(c) GDPR.
5. Shopify
This online store is operated using Shopify.
Shopify may process personal information in connection with hosting, checkout, orders, store functionality, fraud prevention and other services necessary for operating the store.
Depending on the processing activity, Shopify may act as a processor, service provider or independent controller.
International transfers of personal information may occur where permitted under applicable data-protection law and subject to applicable safeguards.
Further information regarding Shopify’s processing practices is available through Shopify’s own privacy information.
6. Payment Processing
Payments are processed through the payment methods made available during checkout.
Payment providers may receive information necessary to process and secure transactions, such as payment information, transaction amount, billing information and technical information.
The exact payment provider depends on the payment method selected by the Customer.
Payment providers may process certain information under their own legal responsibilities and privacy policies.
We do not necessarily receive complete payment-card information where payments are processed directly by a payment provider.
7. Digital Product Delivery
Where a third-party application or service is used to deliver downloadable products, information necessary to fulfil the order may be transmitted to that service.
This can include order details, email address, product information and information necessary to provide or secure a download.
8. Customer Communications
When you contact us by email or another available communication method, we process the information contained in your communication in order to respond to your request.
Depending on the nature of the communication, processing may be necessary for contract performance, pre-contractual measures, compliance with legal obligations or our legitimate interests in responding to inquiries.
9. Fraud Prevention and Security
We may process technical, transaction and account information where necessary to prevent fraud, misuse, unauthorized access, attacks or other security incidents.
Where applicable, such processing may be based on our legitimate interests in protecting our business, Customers and systems.
10. Cookies and Similar Technologies
Our store may use cookies and similar technologies necessary for core functions such as checkout, security, shopping-cart functionality, authentication and remembering privacy preferences.
Non-essential technologies used for analytics, advertising, personalization or comparable purposes will be used only where a valid legal basis exists and, where required, after obtaining consent.
You can manage available consent choices through the cookie/privacy settings provided on the website.
11. Analytics and Advertising
If analytics, advertising pixels or similar non-essential tracking technologies are activated, information about website usage, device information, IP address and interactions may be processed.
Where consent is legally required, such technologies will not be activated before valid consent has been obtained.
Consent may be withdrawn through the available cookie/privacy settings.
12. Recipients
Personal information may be disclosed where necessary to:
- Shopify and hosting/infrastructure providers;
- payment processors;
- digital delivery providers;
- IT and security service providers;
- professional advisers;
- tax and accounting service providers; and
- public authorities where disclosure is legally required.
Only information reasonably necessary for the relevant purpose is disclosed.
13. International Data Transfers
Because we operate an international online store and may use international service providers, personal information may be processed outside Germany or the European Economic Area.
Where GDPR requirements apply to such transfers, appropriate transfer mechanisms and safeguards are used where legally required.
14. Retention
We retain personal information only for as long as necessary for the purpose for which it was collected or as required by applicable legal retention obligations.
Order, invoice and tax-related information may be retained for statutory retention periods.
Customer communications may be retained where necessary to process requests, establish or defend legal claims or comply with legal obligations.
15. Your Rights Under the GDPR
Where the GDPR applies, you may have rights including:
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restriction of processing;
- the right to data portability;
- the right to object to certain processing; and
- the right to withdraw consent at any time where processing is based on consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a competent data-protection supervisory authority.
16. Requests
To exercise applicable privacy rights or ask questions regarding the processing of your personal information, contact:
silverweissclo@gmail.com
We may need to verify your identity before fulfilling certain requests.
17. Children
Our products and services are not intentionally directed at children where parental consent would be required under applicable law.
We do not knowingly seek to collect personal information from children in violation of applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy where necessary to reflect changes to our store, service providers or applicable legal requirements.
The current version will be made available on this website.
COOKIE POLICY
This website uses cookies and similar technologies to operate the online store.
Essential Technologies
Certain cookies and technologies may be necessary for functions including:
- shopping-cart functionality;
- checkout;
- payment processing;
- fraud prevention;
- website security;
- authentication; and
- storage of privacy preferences.
Where such technologies are strictly necessary to provide a service expressly requested by the user, consent may not be required under applicable law.
Optional Technologies
Analytics, advertising, marketing and other non-essential technologies are used only where permitted by applicable law.
Where consent is required, these technologies will not be activated until the user has provided the relevant consent.
Users can withdraw or modify their consent through the cookie/privacy settings available on the website.
Third-Party Technologies
Third-party services integrated into the store may use cookies or similar technologies.
The specific services used by this store and the available consent choices should be displayed through the store’s cookie/privacy settings where applicable.
CONTACT
For questions relating to these policies:
Nick Jersman
Gartenstraße 7
24103 Kiel
Germany
Email: silverweissclo@gmail.com
